Q. Why would I use TekCollect instead of my internal accounting team? A. Because it's what we do best. TekCollect serves as a seamless extension of your staff allowing them to focus on the day-to-day operations and other critical fiscal priorities. We have state-of-the-art technologies, plus a wealth of expert resources working weekdays, weeknights and weekends, for you. We provide maximum recovery ratios for a minimal fixed fee that's less than what you'd spend collecting the account internally. And we even back our services with a 100% Collection Guarantee. If we don't collect for you, we don't collect from you. The real question is, why wouldn't you use TekCollect? ^ back to top

Q. How can I be sure TekCollect's program won't alienate my customers? A. TekCollect approaches collections with a staunch commitment to non-alienation. Our debtor contacts, both verbal and written, are strategically designed to maximize recoveries without the use of harsh tactics. We make initial contact with each debtor by submitting a Balance Verification Notice that acknowledges the debt and often triggers immediate payment. If debtors are unresponsive to this preliminary notice, all collection efforts that follow are employed with the highest standard of ethics and integrity. Our objective is to help you recover your money and retain your customers. ^ back to top

Q. Is TekCollect a member of the American Collectors Association? A. Absolutely. And TekCollect is licensed and authorized to operate in all 50 states. We are fully compliant with all federal, state and local collection laws and regulations. And we have an internal compliance department in place to manage these controls. ^ back to top

Q. If everything is online, how do I know my account information is secure? A. Information security is top priority. We use state-of-the-art software and other technologies to prevent unauthorized users from accessing our systems, especially those accessible from the Internet. All data transferred online to the TekCollect Data Center is encrypted, so even if it were somehow intercepted, the information would be unreadable. This is the same technology used by all major credit card processors, financial institutions, and even the New York Stock Exchange. ^ back to top

Q. I'm not technologically savvy... is the program difficult to use? A. Not at all. You can place, update and audit accounts 24 hours a day, 7 days a week, right from your desk or laptop. You can view status reports and records of all verbal and written contacts, monitor when notices are delivered, track when accounts are reported to national credit bureaus, and receive prompt notification when a payment is made, all with the click of a button. It's the most convenient, accessible, easy-to-use account management solution on the market today. ^ back to top